- Shipping, Privacy & Returns
Shipping, Privacy & Returns
We have years of experience packing and shipping fragile musical instruments. All items are fully insured, so the customer is at absolutely no risk. Occasionally (maybe once or twice a year) one of our carriers will rough handle an item and it will arrive damaged. In such an event, please call us and we will arrange for the carrier to pick it up and bring it back to us for an insurance claim. You will be refunded or sent a replacement.
In case you choose "Shipped from India" we will ship your order from India. The availability of many products is different in India. We will get in touch with you over email or phone. International shipping from the U.S. is very expensive. A few companies have a monopoly here. We have a great infrastructure back in India too. Your instrument can be carefully packed and shipped at much better prices. Since the instrument has to travel a long way, even with our robust packing, it may be jolted somewhere. We can help you over Skype to solve your minor setup issues or problems. If a small part breaks we can send you a replacement free of cost. We have a 95% success in international shipping. Nothing would make us happier than to see you play your instrument with a smile.
Due to USPS tracking limitations, Musician's Mall is unable to guarantee shipping by First Class International shipping.
You must deal with the customs, duties and taxes that apply to your country.
With UPS we can now ship a sitar (via UPS Air Freight) to most countries in Europe and Asia.
- Once we receive your order, it will take us a few days to prep the instrument.
- You should receive the instrument within 2 weeks after we ship it.
- You must deal with the customs, duties and taxes that apply to your country.
Please note that there are no returns on international shipping. We pack all instruments with the utmost care - as we have for 35 years, and all instruments are fully insured. If you have any questions or problems with an instrument after you receive it, our experts can talk or Skype with you.
For all international orders using credit cards, we are asking you to please email us a photo of the credit card you are using with the first 12 digits covered. Please see the photo for an example. Thank you very much and we apologize for any inconvenience.
Feel free to contact us to clarify details of your unique situation.
PRIVACY AT MUSICIAN'S MALL
We live in the same world as you, and don't like it either when say...you subscribe to a magazine for "free" and all of a sudden your junk mail for "related offers" rolls in ten fold. It's also about the worst thing in the world when you sign up for a "contest" or other event, and supply a phone number...only to be added to every crazy call center's list to be pummeled and bothered for the rest of your days.
You can rest assured that Musician's Mall will never, ever share your information on any "spam" level with anybody.
- Your address is used to verify your payment method, and used for shipment info
- Your phone number is used to verify payment method, and for us to contact you in case of a problem
- Your email address is used to confirm your order status and provide tracking information
We do not stalk you on the phone because you placed an order, no sales calls or solicitations ever.
By joining our mailing list via the home page or during checkout, you agree to receive periodic yet meaningful email contacts from us and us alone. Our mailers aren't very frequent, they're not cluttered up impossible to read flyers with exclamation points all over the place. Our email subscribers enjoy real information in a concise effort to keep you informed of specials, new products and other generally good info we have to share.
We couldn't rest easy any other way.
If you still have questions, feel free to contact us concerning privacy or other issues.
RETURN POLICY for In-Store Purchases
You can return any item up to 15 days after purchase. It must be in the same condition as it was in when purchased. After examination, we will refund you the instrument price minus a 10% restocking fee. If we decide there is an actual defect in the instrument we will refund you the amount you paid.
RETURN POLICY for Mail Order Purchases
You can return any item up to 15 days after receipt. It must get back to us in the same condition as it was in when we shipped it out. After examination, we will refund you the instrument price minus a 10% restocking fee. You must pay the shipping both ways. If we decide there is an actual defect in the instrument we will refund you the amount in full plus any shipping you paid.
Before returning any instrument you will have to fill out a return authorization form sent by us via email. We don't offer a return policy on international shipping.
Please follow the steps to return any product.
1) Kindly call us on +1(510) 225 9597 and speak with our returns department.
2) Upon checking the sale and dispatch from our end we will email you a return authorization form if necessary.
3) We may send you a return label and you can drop the product to the nearest drop off location.
4) When we receive the product/s we will check the instrument to undertand the condition of the item.
5) We will refund you the balance owed to you after talking to you.
6) We will refund you via the website, Paypal, check or your credit card. (whichever preferable). You should receive the refund within 5-7 days once we send it.
Whenever we have a sale or a special offer, customers whose items have been shipped within 10 days of the start of the sale are eligible to receive a refund of the difference. Please contact us to initiate that.
Also, when we are having a sale, the discount/refund cannot be combined with another discount.
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